Why Should an Email Marketer Consider the Context and Frame of Reference From Their Customers?

Consumers are far more likely to respond toyou could customize an offering like, "As a member
marketing that uniquely targets their interests orof the Writers Guild, we invite you to attend our
needs. This is one of the many psychological aspectsseminar on how to create a sustainable career in
that must be considered when personalizing yourHollywood", to raise their level of interest. This type
email campaigns. Personalization can be highlyof frame of reference is heavily reliant on relevance
effective, but also ineffective when your frame ofand highly targeted to the consumer's interests, so
reference is out of order. Frame of reference is bestyou must keep that in mind when using such a
described as a collection of ideas that determine howtechnique.
something will be perceived, understood, or takenDrives Sales
into context. In this article, we will explain why it is soYou also need to consider context when referencing
important to the email marketer.your products or services to customers as it could
Sets the Tone for Your Messagebe the difference between gaining and losing sales.
One way to better understand the importance ofSeveral email marketers have found that one of the
your frame of reference is to look at the greetingbest ways to end up on the favorable side of the
included in your marketing message. This salutation isfence is to reference certain items when
so crucial because it plays a huge role in determiningcommunicating with customers. This usually involves a
whether the recipient will read your email in itsproduct or service they either purchased in the past,
entirety, or hit the "delete" button. Context is criticalor have shown strong interest in. Something like "We
here because the tone must not only match thehope you were able to make the most of our
contents of the message, but also the relationshiptraining course", for example, might be a good way
between you and your audience. For example, a "Hito drive additional sales. Use this technique correctly,
Bob", might be the perfect salutation if you areand you will have cross-selling and up-selling
marketing to a consumer, but not the correct wayopportunities that allow you to follow up with
to greet a fellow business professional. Something likemessages that highlight consultation, strategy
"Dear Mr. Johnson" would be a more appropriateplanning, and other services you may offer.
frame of reference for business-to-business emailConclusion
messages, and most other communications as well.The frame of reference of your message is vital the
Piques Interestsuccess of your email marketing campaigns. If your
Using affiliation is another way to make the most ofaudience cannot instantly grasp the idea in the
your frame of reference. If you are aware thatcontext you intend without explanation, your
some of your customers are members of a certainapproach to may be in need of some fine-tuning. The
organization or group, you can tie in that affiliation toresponsiveness of your campaigns will provide all the
boost your email marketing efforts. For example, ifanswers you seek.
one of your clients is a member of the Writers Guild,