| Six months ago, I changed my job and started to | | | | customers at the same time so it really makes me |
| work as a customer service representative in an | | | | rush off my feet. |
| eCommerce company. The company sells bar supplies | | | | Customers always enquire different questions about |
| online and the reason I choose to work in this | | | | bar supplies, so you need to be very familiar with the |
| company is that I want to learn something about | | | | products and the bar supplies order process; |
| how to do online business. | | | | otherwise you will be overwhelmed by the questions |
| My responsibility is to reply emails, chat with | | | | and can not move on at all. |
| customers online, answer phone calls, and do email | | | | Also, I might receive phone calls in every minute. On |
| marketing. So different from traditional customer | | | | each Monday, it is the time to do email marketing, I |
| service representatives, what I do during the working | | | | need to compose a promotion email which is |
| days is to sit in front of the computer and connect | | | | attractive to customers and then send them out |
| with customers from all over the world. | | | | through an email marketing tool. I have to send about |
| Every day, I need to answer about 200 emails of our | | | | 100,000 emails each time, but do not worry, with the |
| customers from different countries. They enquire | | | | email marketing tool, it is just a click and all the emails |
| prices, ask where their products are, confirm if their | | | | will be sent at once. The job is really busy but it does |
| payments are successful, and ask for discount etc. | | | | teach me quite a lot. I think I become more flexible |
| At the time when I reply emails, customers might | | | | and smart now, and also have learned quite a lot |
| visit our site and click "chat online", so I also need to | | | | about how to sell bar products online effectively. |
| chat with them. Sometimes, I might chat with 4 or 5 | | | | |