| Can Your Visitors Contact You From Your Website | | | | To contact us, send us an email to: |
| Permission to reprint this article if: | | | | |
| *Article must remain intact in its original form and | | | | If you don't want to use an image, you can |
| free of charge. | | | | separateyour email address so that it doesn't look like |
| *All links must be made into hypertext links and | | | | an emailaddress to email harvester softwares... |
| activated. | | | | Example 2: |
| *The author byline or resource box must remain | | | | To contact us, send us an email to:sales at ebookok |
| intact and be displayed. | | | | dot com |
| *This article CANNOT be used in SPAM of any forms. | | | | This approach is NOT recommended, becausesome |
| *You can only use the articles for your opt-in | | | | visitors will actually send an email to salesat ebookok |
| subscribers. | | | | dot com without first changing it Of course you can |
| *A courtesy notice of where or how you have used | | | | tell them toremove the at and replace it with @ and |
| it would be great. | | | | dot with |
| Author: Dave Tan - Wednesday, June 23, 2004 | | | | "." before sending it. |
| Can Your Visitors Contact You From Your Website | | | | Alternatively, you can create a web formthat allows |
| HTML Version: | | | | visitors to submit their questions toyour email |
| Argh, where's the contact button?! Believe it or | | | | DIRECTLY from your website. You willneed a little |
| not,some websites just DON'T WANT any visitors | | | | PERL programming knowledgefor this, or you can |
| (even customers) to CONTACT them. There'sno | | | | simply hire someone elseto write it for you! |
| email address, no contact form, no NOTHING! | | | | If you do use web form as the ONLY way |
| What if a potential customer wants to BUY | | | | tocontact you, make sure (1000 percent) that |
| somethingfrom your website but have a few | | | | thescript is WORKING properly! Make sure you'veset |
| questions or doubtsthat he/she needs to ask you | | | | the permission for the script, no errors, etc. |
| first? If you have a FAQpage, that's the first place | | | | Note: When scripting in Perl, usually asimple MISSING |
| he/she will definitely seekanswers...but what if your | | | | ";" or "{", or "}" or |
| FAQ page still can't providethe answers he/she | | | | "Permission Not Set" errors are the main reasonswhy |
| seeks? | | | | your script is not functioning the way it shouldbe! |
| Don't care?! Not your problem?! Would rather | | | | Always make sure your script is as BUG-FREE |
| preventspam than going through all the trouble?! | | | | (not containing any errors) as possible! |
| If your website can't even provide even HANDLEthe | | | | When your visitors submitted their questions toyour |
| SIMPLEST form of communication, you willdefinitely | | | | through your website, it's a good idea todisplay a |
| lose lots of potential customers (evenloyal | | | | friendly message like: Thanks forsubmitting a |
| customers) because simply can't contact you! | | | | question, I will be in touch withyou shortly! |
| That's why the Contact Us button or linkshould be | | | | This is a good practise and it is highlyrecommended |
| placed in a highly visible or accessibleposition. This is | | | | because your visitors will know thatyour script works |
| common sense. Who would feel | | | | and their questions was indeedsuccessfully submitted. |
| SAFE to buy from a someone let alone awebsite | | | | Some websites don't evenbother to add a simple |
| that don't even provide the most BASICform of | | | | message like: Your questionwas submitted. |
| customer support. What if the product theybought is | | | | They will just display a silly BLANK page or |
| defective or they're having some troubleaccessing it? | | | | REDIRECT you back to their contact page |
| If you're HIDING your website's emailaddress purely | | | | orhomepage...leaving you to wonder if yourmessage |
| because of spammers, especiallyfrom those email | | | | was indeed submitted properly. |
| harvester software, you do NOT reallyneed to | | | | Always try to answer all emails ASAP andpersonally - |
| REMOVE your email address from your website. You | | | | within 24 hours. Customer serviceis IMPORTANT! Let |
| can create and place a simple GIF imagewith your | | | | them know that you care aboutthem and they will |
| email address on it using the same backgroundcolor | | | | be happy to do business withyou! :-) |
| as your web page. | | | | That's all for this article, have fun placingthose |
| Example 1: | | | | contact link! |