A Virtual Organization - How Web 2.0 Thinking is Helping Unions Sign Up New Members

In an age when nearly every single employee has histhe ten most popular websites in the world. What
or her own mobile device-be it a smart phone, PDAthat translates to is that many, if not a large majority
or mobile computer-it is now easier to get in touchof employees, are actively participating in these online
with each other than ever before. As managementsocial networks. They're talking about their
you have to know this, as you can be sure the unionworkplaces, venting, and commenting. If the
heads have already figured this out. Today's unionscompany does not respond, but a union organizer
are stepping into the mobile communication world,does, those employees will gravitate toward the
and they are doing so rapidly. No longer do unionsperson listening to what they have to say.
have to organize meetings via the break room.Atlanta-based Projections, Inc. produces websites for
Instead, mass emails can be sent, Facebook groupscompanies that allow them to take advantage of
can be created and Twitter can be used to raiseelectronic delivery to reach employees. The product,
awareness of union activities. In what used to takecalled "UnionFree.com" is designed for pro-active
days, or weeks, to gain awareness via leaflets cancompanies to communicate their union free
now be done in a flash.philosophy, and the reasons behind it. The sites often
If companies continue to communicate a union-freeinclude a message from upper management, which
philosophy via outdated tactics, chances of stoppingmay change weekly, or even daily. Beyond that, the
a card signing campaign are greatly diminished. Thehighly interactive websites provide calculators on how
internet has overtaken television as the preferredmuch dues may cost, the true cost of a strike, even
medium of communication and management needs toa wage and benefit calculator that helps employees
take advantage of this fact. Once an employeeand their families understand what their full
decides to become involved with an organizing drive,compensation package means. In the past, when
the union will try to gain access to that employee'scompanies provided these compensation statements,
co-workers. With unions utilizing all of the currentthey were a piece of paper, handed out by the HR
technologies, they gain instant access to the emailDepartment. Today, this interactivity makes the
addresses, phone numbers and social networkingemployee an active participant in maintaining a
sites of these potential members. This allows theunion-free environment. Projections notes that when
unions to bypass the traditional amount of time itspouses and families understand the true facts about
would take to gain access to their circle of friends inunionization, the cost of dues, the risk of strikes,
the workplace.even the simple fact of where dues money goes,
Unions have embraced social networking andthey often play a powerful role in the decision of
electronic communication for the simple fact thatwhether or not to support unionization.
these tools simplify communication. The old ways ofIf companies today try to remain union-free with the
handing out flyers outside of the workplacesame tactics they've used for 50 years, while the
presented a much larger hurdle - different shifts,opposition uses the latest technologies, they'll find a
different departments - a challenge, to be sure. Withdistinct disadvantage. Making the assumption that the
the advent of smart phones, PDA's and socialunion organizers are uneducated or don't know how
networking sites, it's virtually impossible to keep unionto set up a web page on Facebook a MySpace
organizing movements out of the workplace.account or a Twitter site dedicated to a corporate
Currently under development is a "sign as union card"campaign is a serious mistake. If upper management
Facebook application. There is already athinks that unions are still organizing by whispering
Facebook-type site solely devoted to Trade Unions,over coffee in the break room, they are not seeing
that has over 2,700 registered users. So, the daysthe value of today's connectivity. Today, more than
when management could control access toever, unions are making a push to gain power,
employees are virtually gone. But, as the saying goes,members and control. With the amount of populist
"if you can't beat 'em, join 'em."rage that many Americans are feeling, employers
Companies today are setting up shop with socialmust communicate. Employees need to know that
networking, blogs and microblogging sites. CEO's arejoining a union is not a cure-all for what ails them.
communicating directly with employees andThe good news is that management's message is a
companies are providing dedicated websites to reachpositive one. Practicing great employee relations by
supervisors, employees and the all-importantcommunicating with employees regularly can mean
secondary audience of spouse and family. Even morethe company doesn't have to worry about
importantly, through these channels, companies areunionization or an underground card signing drive. By
able to gain access to candid feedback frombeating organized labor to the online conversation,
employees who are active on these socialemployers can create an environment in which unions
networking sites. Facebook and MySpace are two ofare unnecessary.